Return & Refund Policy
At Holyprettygal, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 15 calendar days from the date your package is delivered.
This Return & Refund Policy explains which items are eligible for return, how to submit a return request, applicable return shipping costs, and how refunds are processed.
Return Eligibility
Most unworn and unused items may be returned within 15 calendar days of delivery, provided that:
- The item is unworn, unused, unwashed, and in its original condition.
- All original tags, packaging, accessories, and included parts are intact.
- The item has not been damaged, altered, repaired, or modified after delivery.
- The item is not listed as a non-returnable item below.
Non-Returnable Items
For hygiene and product-specific reasons, the following items are generally not eligible for return:
- Swimwear
- Items that have been worn, washed, damaged, altered, or modified
- Items without their original tags or packaging
- Personalized or customized items, unless they arrive defective or incorrect
- Items clearly marked as final sale or non-returnable on the product page
- Gifts that have been used, damaged, or cannot be returned in their original condition
Applicable consumer protection laws may provide additional rights that cannot be excluded by this policy.
How to Request a Return
To request a return, please contact our Customer Service Team at:
Return Email: service@holyprettygal.com
Please include:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos of the item if the return is related to damage, a defect, or an incorrect item
Return requests must be submitted within 15 calendar days from the delivery date.
Our customer service team will respond within 24 business hours with the return instructions and applicable return details.
Submitting a return request within the stated return period preserves your eligibility to return the item. Customers are not required to wait beyond the stated response period to establish their return eligibility.
Return Address
Return Country/Region: China
Returns are processed through our designated return facility in China. The applicable return address and shipping instructions will be provided as part of the return process.
Please do not send a return to the sender address printed on the original package, as this may not be our designated return facility and may result in the return not being received or processed.
Return Shipping Costs
For returns due to personal preference, including changes in style, color, size, or simply no longer wanting the item, the customer is responsible for the return shipping cost.
For items that are:
- Defective
- Damaged during delivery
- Incorrectly shipped
- Significantly different from the item ordered
we will review the issue and, where confirmed, provide an appropriate solution. Depending on the circumstances, we may provide a replacement, refund, or other reasonable resolution.
The original shipping fee, where applicable, is generally non-refundable unless the return is caused by our error or otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please provide your order number and clear photos or videos showing the issue. Our team will review the information and provide a resolution, which may include:
- A replacement item
- A full or partial refund
- A return and refund
- Another appropriate solution depending on the circumstances
Package Not Received
If your tracking information shows that a package has not been delivered, please contact us so that we can investigate the shipment with the carrier.
Depending on the circumstances, we may assist with:
- Tracking and delivery investigation
- Contacting the carrier
- Reshipment where appropriate
- Refund where appropriate
If tracking shows that a package was delivered but you cannot locate it, please also check with household members, neighbors, building management, or the local carrier before contacting us. We will assist with the available delivery investigation.
Returns Due to Size, Color, or Personal Preference
Please carefully review the size chart and product information before placing your order.
Returns due to changes in personal preference, including style, color, fit, or size, are considered non-quality-related returns. The customer is responsible for the applicable return shipping cost.
Minor differences in color caused by individual monitor or device settings do not generally constitute a product defect.
Minor characteristics such as loose threads, raw edges, fabric thickness, texture, or slight measurement differences within reasonable manufacturing tolerances do not generally constitute quality issues.
Refund Processing
Once the returned item has been received and inspected, we will process the applicable refund.
Approved refunds are generally issued within 3–5 business days after the returned package has been received and the return has been approved.
Refunds are issued to the original payment method used for the purchase.
After we process the refund, the time required for the funds to appear in your account depends on your bank, credit card issuer, or payment provider. Additional processing time may therefore apply.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
- Orders that have not yet been processed or shipped may generally be cancelled for a refund.
- Once an order has been processed or shipped, cancellation may no longer be possible.
- If the order has already shipped, you may need to receive the package and follow the applicable return procedure instead.
Cancellation requests should include your order number and the email address used to place the order.
Customer Service
For return, refund, cancellation, damaged-item, incorrect-item, or delivery inquiries, please contact:
Email: service@holyprettygal.com
Response Time: Within 24 business hours
We are committed to handling return and refund inquiries promptly and providing clear assistance throughout the process.
Important Notice
Please retain your return tracking information until your refund has been completed.
Returns sent without sufficient order information may take longer to identify and process.
This Return & Refund Policy is intended to provide clear and transparent information about our return process and does not limit any mandatory rights or protections available to consumers under applicable law.